New domain name does not point to new droplet

March 7, 2019 440 views
DNS WordPress Ubuntu 18.04

Hello,
I’ve created a droplet for a WordPress website theoldoak.pub, followed the steps in order to finish the WordPress setup and everything worked fine so far. I’ve changed the DNS nameserver settings on the registrar’s website to Digital ocean nameservers, something I’ve always done in the past so that the domain name would point correctly to the droplet IP. However this time round it just doesn’t work, when I visit theoldoak.pub the DNS does not resolve. If I ping the website I get an unknown host response, and if I ping the droplet IP I get a healthy 200 response.

I don’t know where I’m going wrong here, any help is much appreciated.

Thanks in advance.

1 Answer

Hey there! It looks like your domain registrar has put your domain on hold due to which its not resolving.

Domain:theoldoak.pub
Registrar:Gandi SAS
Registered On:2019-02-06
Expires On:2020-02-06
Updated On:2019-03-04
Status:clientHold
clientTransferProhibited
Name Servers:ns1.digitalocean.com
ns2.digitalocean.com
ns3.digitalocean.com

This status code tells your domain’s registry to not activate your domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when your domain is subject to deletion.

Please reach out to your Registrar(Gandi SAS) to get this resolved.

If there are additional questions or concerns please don’t hesitate to reply with them.

  • Many thanks for your response, the information you’ve provided is excellent. I’ll ensure the domain is activated and report back. Thanks again.

  • It works fine now, the domain was deactivated. Many thanks again for your help.

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