New phone - new problem... :)

Posted March 27, 2014 1.3k views
Hi, A recently changed the phone and now I have problem with security token... I can't log into my account. How can I get it?

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3 answers
Do you still have the same phone number? If so, you can disable 2FA by clicking the "Disable 2FA" link after logging in (but before entering a 2FA PIN).
Same here. I changed my phone number and couldn't login anymore.

Help please!
Please open up a support ticket by sending an email to and we'll sort it out!