Hi there,

I’m very new to digital ocean (apologizes for lack of knowledge). I have been trying for days to get FTP or SFTP access into my droplet, and every time it’s coming back at me with public key error. After searching around, it’s due to SSH key pairs. So I generated a pair and tried to upload the public pair to my server, but got rejected again for public pair error. I have been following all the tutorials from DigitalOcean so I’m at a loss for what to do.

I’m now stuck because I had to reboot the droplet last night for increase in capacity, and now my site has gone dark. I can’t figure out how to “reinitiate” web hosting? And I can’t even get into the server through FTP to get access to my files.

Unfortunately I am not the one who set this site up so I am not the most familiar with it, and of course those who set it up at MIA.

Any help at this point would be more than appreciated. I am starting to lose it with how overly complicated this has become.

(I have root access and can log into the console, plus please keep it fairly simple because I don’t have the technical language of Ubuntu yet)

Thanks so much,
Colin