autti
By:
autti

No connection after reboot

April 3, 2015 4.4k views
Networking

I rebooted my droplet, as I've done before, but now I can't connect to it with putty and pinging the IP address from outside results in timeout.

I can use the Console Access feature in Digital Ocean website. Executing e.g. ping 8.8.8.8 results in destination host unreachable messages.

Unfortunately I don't have skills to troubleshoot this problem any further. Any suggestions for the next steps?

3 comments
  • Have you recently run updates on your droplet. If the kernel within your filesystem has been updated you may need to change the kernel image being used to boot your droplet in the control panel to match. A mismatch can cause networking to fail. To do this:

    1.) From the console run the following command to list the currently installed kernel version:

    ls /lib/modules
    

    2.) Make note of the highest version number listed there and in the control panel navigate to Droplet -> Settings -> Kernel and select this version (for your OS) from the drop down and click "Change".

    3.) Reboot your droplet from the control panel for the change to take effect.

    If after this you continue to encounter networking issues I would recommend opening a ticket with our support team and they can guide you in additional troubleshooting steps.

  • Thanks for the quick reply. I followed the suggested steps but it didn't solve the problem, so I've opened a support ticket.

  • I was able to solve the problem via support ticket. It appears that using a reboot command wasn't enough, I had to completely power off the droplet and start it again.

1 Answer

This question was answered by @autti:

I was able to solve the problem via support ticket. It appears that using a reboot command wasn't enough, I had to completely power off the droplet and start it again.

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