Question

No credentials after creating droplet

Posted September 10, 2019 185 views
WordPress DigitalOcean

This is getting very annoying! I created another user account because I have to create a website for a client and after creating my droplet, I did not receive any email with my credentials whatsoever. Customer support did not reply since I created my ticket two days ago. And yes, I checked every folder in my email account.

Please send out the user creds and fix this very common issue a lot of people seem to be experiencing.

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2 answers

Sometimes emails might get bounced. You can try adding “support@support.digitalocean.com” to your whitelist/safelist and retry.

Hi there @vhendelmann,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

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