No network connection from / to droplet

Hi, everybody

OS FreeBSD 10.1 Droplet was suspended 21th (due my vacation, was able to transfer funds 22th and powere it up) after that - no network connection. Created ticket, contacted support - nada. “You would pay before suspension, after that point - we not guaranty anything. Go to console, show us screenshots” - did it, no answer, asked again, answer: “We don’t provide any managed servers for free, if you pay us - we will help you with your problems”. Next day - “Can you go to console and show us screenshots?”. 30 hours after payed to them - no SSH, no FTP, no HTTP, droplet’s connection still suspended completely. OS was installed from their image, without any changes. Any suggestions?

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I have had the issue also with CentOS. Seems that the recreation of a snapshot as a new droplet is an epic fail. tried multiple times and the external network does not work. I was able to connect the the box via the internal interface from another server and that allowed me to get my files… that is all.

Yesterday I’ve got access to Ubuntu(?) livecd at last.

Droplet dropped. Slow support.


I have very similar issue as volgot, except network is gone after droplet migration, as I can see in droplet history and OS log files. The migration was done by DO staff and droplet has been restarted with no network.

Tried to set IP address manually - without success. Tcpdump shows that there are no ARP responses. No any incoming packets at all… Firewall is disabled.

I cannot even create new droplet from snapshot. Error message is: “Sorry! We’ve encountered an error creating your Droplet.”

Downtime for 3 days…!

Any help is appreciated.