No reply on ticket since 2 days

January 31, 2018 554 views
FAQ Ubuntu 16.04

I joined digitalocean on 24th of this month.But on login,I found that my account was locked.A support ticket was open for me and ' DigitalOcean Trust & Safety Team' asked me to submit a photo of me holding my ID card.I uploaded it on 29th.Now its 2 days I'm waiting and no replies from the team.I need the droplet to complete my project.My ticket id is 1042636.Please help me.

1 Answer

You will need to continue to work with the DigitalOcean support team who is assisting you in your existing ticket.

You posted on a peer community questions board which is intended to provide assistance for common issues that do not necessarily involve DigitalOcean support.

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