No response to the ticket !!

The second day there is no response to tickets [#3330621] and [#3321692] !!!


Estimados, e abierto ticket con inquietudes en digital ocean pero ya va casi una semana y no tengo respuesta, porque pasa esto si queremos soporte inmediato

ATT José Jiménez

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hey DO friends… maybe you should advertise on your site your extreme slowness to answer tickets – prospective customers would surely consider going to someone else knowing that ticket responses are well over 24 hours…

I have two tickets in… 10 plus hours no response… definitely terrible service.

Hey friend,

Our Trust & Safety team will be able to answer this ticket as quickly as possible, they are working through the tickets in their queue. Please be sure not to “bump” the ticket as this resets the “time last updated” value which we use to sort tickets.