jfagan
By:
jfagan

Not able to access my websites. DNS Server issue.

August 2, 2017 500 views
DNS WordPress Ubuntu

Hello, Digital Ocean support and community.

I am not a tech guy by trade so please forgive me for any ignorance that comes through on this question.

I have two droplets that supposedly link to GoDaddy.com domains. These domains are operating on Wordpress 4.8 and are www.BridgeTribe.com and www.JGF111.com.

I was able to edit these sites using the IP of the droplet up until the point that I connected the droplet to my domains. I am sure I am missing something but am not sure what.

This is the Error I receive from both sites:

"This site can’t be reached

bridgetribe.com’s server DNS address could not be found.
Search Google for bridgetribe
ERRNAMENOT_RESOLVED"

I changed the nameservers on my GoDaddy account and as such this is the message they give me about the DNS:

"Records
We can't display your DNS information because your nameservers aren't managed by us.

Nameservers

Using custom nameservers Change
Nameserver
ns1.digitalocean.com
ns2.digitalocean.com
ns3.digitalocean.com"

As stated above I originally was able to edit the WordPress site using DropletIP/wp-admin
but now I can't reach the site at all. Any help or suggestions would be much appreciated. I am thinking about calling GoDaddy but figured it must have been a mistake on this end.

Figured this could help here is how one of my DNS look on this side:

www.bridgetribe.com

What's next? You need to update your nameservers with your domain registrar for the records below to take effect. Learn how to do that
Create new record
A

AAAA

CNAME

MX

TXT

NS

SRV
Use @ to create the record at the root of the domain or enter a hostname to create it elsewhere. A records are for IPv4 addresses only and tell a request where your domain should direct to.

HOSTNAME

Enter @ or hostname

WILL DIRECT TO

Select resource or enter custom IP
JGF111 NYC3 / 45.55.49.114
BridgeBurningBush NYC2 / 162.243.55.93

TTL (SECONDS)

3600
Enter TTL
Create Record
DNS records
Type Hostname Value TTL (seconds)

A www.bridgetribe.com directs to 162.243.55.93

3600 Copy More
NS

www.bridgetribe.com Copy directs to
ns1.digitalocean.com. Copy

1800 Copy More
NS

www.bridgetribe.com Copy directs to
ns2.digitalocean.com. Copy

1800 Copy More
NS

www.bridgetribe.com Copy directs to
ns3.digitalocean.com. Copy

1800 Copy More

Any and all help from more experienced users of digitalocean is much appreciated.

Bests,
John Fagan

1 Answer
hansen August 2, 2017
Accepted Answer

Hi @jfagan

From what I'm seeing on BridgeTribe.com

dig BridgeTribe.com NS +short
ns2.digitalocean.com.
ns1.digitalocean.com.
ns3.digitalocean.com.

dig www.BridgeTribe.com A +short
162.243.55.93

But I don't see an A record for BridgeTribe.com. Create one by using @ as Hostname and point to your droplet IP.

And it looks like JGF111.com has the same problem. There's only a record for www but not the root domain.

On both domains, your web server (Apache) has been setup to redirect from www.domain.com to domain.com - but since you don't have any DNS records for your root domains, then this will always fail.

  • Thank you for the response @hansen

    I appreciate the time you took to respond. Let me try this out!

    I will keep you posted.

  • So I did what you said and it worked to an extent.
    I typed in the IP and the web name and they all linked to the same root domain as you say: bridgetribe.com, jgf111.com. I created the A record for the root domains.

    The error I am getting now on this WordPress site is:

    This page isn’t working

    jgf111.com redirected you too many times.
    Try clearing your cookies.
    ERRTOOMANY_REDIRECTS

    and the same for bridgetribe.com

    Thanks for the help I will ask a fresh question now as well hope you get a chance to respond.

    • @jfagan

      Post your VirtualHost configurations. Run this command to see your configuration locations:

      sudo apache2ctl -S
      
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