Not able to access WWW domain even with CNAME

July 15, 2017 136 views
DNS Networking Ubuntu 16.04

I added a WWW record as CNAME to @ in the Networking panel in DigitalOcean and I am unable to access my domain with www.domain.com (it simply says "This site can’t be reached" no redirect loops"). I am able to access my domain as domain.com though.

3 Answers

Hi @danzamoshchin

Without have the domain, it's a little difficult to assist, but try running these commands to make sure the DNS is correct:

dig yourdomain.com NS

dig yourdomain.com A

dig www.yourdomain.com CNAME

And do you have www.yourdomain.com enabled in your web server as well as yourdomain.com?

Strangely, using the NS command, it shows my domain pointing to default NameCheap servers; however, I am confident that I pointed correctly to the DigitalOcean name servers. The A command shows my domain pointing to my web server. (My A record is on DigitalOcean, not NameCheap)

And yes, I believe I have the domain correctly setup for my web server.

Do you need the domain?

Thank you for your help and your time!

Here is my .htaccess

Force www:

RewriteEngine on
RewriteCond %{HTTP_HOST} ^playhorrorgames.com [NC]
RewriteRule ^(.*)$ http://www.playhorrorgames.com/$1 [L,R=301,NC]

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