Question

Not able to access WWW domain even with CNAME

I added a WWW record as CNAME to @ in the Networking panel in DigitalOcean and I am unable to access my domain with www.domain.com (it simply says “This site can’t be reached” no redirect loops"). I am able to access my domain as domain.com though.

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Jackson Dave • July 15, 2017

Here is my .htaccess

#Force www: RewriteEngine on RewriteCond %{HTTP_HOST} ^playhorrorgames.com [NC] RewriteRule ^(.*)$ http://www.playhorrorgames.com/$1 [L,R=301,NC]

danzamoshchin • July 15, 2017

Strangely, using the NS command, it shows my domain pointing to default NameCheap servers; however, I am confident that I pointed correctly to the DigitalOcean name servers. The A command shows my domain pointing to my web server. (My A record is on DigitalOcean, not NameCheap)

And yes, I believe I have the domain correctly setup for my web server.

Do you need the domain?

Thank you for your help and your time!

Flamber Hansen • July 15, 2017

Hi @danzamoshchin

Without have the domain, it’s a little difficult to assist, but try running these commands to make sure the DNS is correct:

dig yourdomain.com NS

dig yourdomain.com A

dig www.yourdomain.com CNAME

And do you have www.yourdomain.com enabled in your web server as well as yourdomain.com?

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