Not able to access WWW domain even with CNAME

Question

I added a WWW record as CNAME to @ in the Networking panel in DigitalOcean and I am unable to access my domain with www.domain.com (it simply says “This site can’t be reached” no redirect loops"). I am able to access my domain as domain.com though.

Answer 1

hansen July 15, 2017

Hi @danzamoshchin

Without have the domain, it’s a little difficult to assist, but try running these commands to make sure the DNS is correct:

dig yourdomain.com NS

dig yourdomain.com A

dig www.yourdomain.com CNAME

And do you have www.yourdomain.com enabled in your web server as well as yourdomain.com?

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Answer 2

danzamoshchin July 15, 2017

Strangely, using the NS command, it shows my domain pointing to default NameCheap servers; however, I am confident that I pointed correctly to the DigitalOcean name servers. The A command shows my domain pointing to my web server. (My A record is on DigitalOcean, not NameCheap)

And yes, I believe I have the domain correctly setup for my web server.

Do you need the domain?

Thank you for your help and your time!

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hansen July 15, 2017

@danzamoshchin

If it’s less than 48 hours you changed the name servers, then you might have to wait.

Otherwise probably something went wrong and you should go to your NameCheap account and change the name servers again.
Have a look at this tutorial - it might be a little old, so maybe it has changed a little:
https://www.digitalocean.com/community/tutorials/how-to-point-to-digitalocean-nameservers-from-common-domain-registrars#registrar-namecheap

How To Point to DigitalOcean Nameservers From Common Domain Registrars
by Josh Barnett
by Kathleen Juell
DNS is the naming system that is used to bind a domain name to a web server. In this guide, we will change the nameservers for a domain that we have registered and point it to a DigitalOcean Droplet.
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- danzamoshchin July 15, 2017
  
  Okay thank you! I’ll have to wait.
  
  Reply Report

Answer 3

hansen July 15, 2017

@danzamoshchin

If it’s less than 48 hours you changed the name servers, then you might have to wait.

Otherwise probably something went wrong and you should go to your NameCheap account and change the name servers again.
Have a look at this tutorial - it might be a little old, so maybe it has changed a little:
https://www.digitalocean.com/community/tutorials/how-to-point-to-digitalocean-nameservers-from-common-domain-registrars#registrar-namecheap

How To Point to DigitalOcean Nameservers From Common Domain Registrars
by Josh Barnett
by Kathleen Juell
DNS is the naming system that is used to bind a domain name to a web server. In this guide, we will change the nameservers for a domain that we have registered and point it to a DigitalOcean Droplet.
Reply Report
- danzamoshchin July 15, 2017
  
  Okay thank you! I’ll have to wait.
  
  Reply Report

Answer 4

almametcal July 15, 2017

Here is my .htaccess

Force www:

RewriteEngine on
RewriteCond %{HTTP_HOST} ^playhorrorgames.com [NC]
RewriteRule ^(.*)$ http://www.playhorrorgames.com/$1 [L,R=301,NC]

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