Not Able to connect to gmail SMTP

August 29, 2017 4.9k views
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prasadgreensky
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prasadgreensky

Hi,
I am not able to connect to Gmail SMTP from my droplet, After searching for some time, i saw a post like, digitalocean needs to enable it after some manual verification of account, so i have raised a ticket, Ticket#553217, its been almost 2 days i have raised the ticket, and there is no response for the ticket, so please let me know, how do i contact digital ocean support team or any other alternative to use gmail SMTP. I need it on very urgent basis for my deployment.

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5 Answers
shaliru August 29, 2017

They (digitalocean) block the smtp ports on new accounts and you need to contact them to get it unblocked. Other posts suggest it's just a case of contacting them to get it unblocked. But when I reached out to them they refused to unblock the ports. They said I should ask them again when my account is over 60 days old. That kind of sucks cos I have a contact form on my website that now doesn't work.

I'm not sure why they haven't got back to you. I know there was recently an issue with emails not being delivered if you reply from your inbox. Have you tried responding to the ticket through the dashboard?

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  • claudia50b582404aa178e40f9 April 15, 2018

    I have same problem.

    My customer don't cares with this an I am in trouble.

    In this cases, DigitalOcean never more.

  • gotozero May 8, 2018

    I could'n believe, but that is true.

    What the hell? How i can do services without SMTP these days.
    DigitalOcean are you Ok?

    You should allow at least G-Suite relays.

    No more DigitalOcean.

prasadgreensky August 29, 2017

Hi Shaliru.. Thanks for the reply. I got the resolution.

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neocortex December 6, 2017

My account neither cant do gmail smtp mails. Already past away all 60 days of the "security policy" and nothing. My app DO NOT REQUIRE an private mail API to send 100 mails/month. HOW DO I PROCEED ?

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danielnunes June 12, 2018

I recently got the same problem. I can not talk with server gmail-smtp-in.l.google.com too.
When I try to do it, I got:

telnet gmail-smtp-in.l.google.com 25
Trying 108.177.119.27...
Trying 2a00:1450:4013:c00::1a...
telnet: Unable to connect to remote host: Network is unreachable

Someone can help me?

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nicklansley August 26, 2018

DigitalOcean are blocking IPv6 SMTP access because they say IPv6 whitelists and blacklists that prevent spam aren't working properly (see article 'Does DigitalOCean block SMTP access?"). Instead use IPv4 and you're fine.

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