Not receiving emails from digital ocean

  • Posted October 6, 2016
  • Email

I am no longer receiving emails for password resets, new droplet passwords, email resets or anything. Because of this I have tried to reset my email on my account to a new one. I do this and it says “the email has been sent to you” I check my emails and even in my spam and its not there. I just bought a new droplet and cannot connect to it because i cannot recieve the password, I really need my email fixed or for it to be manually changed to a newer one please, thankyou



Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

@BenLunt I tested this right now and e-mail service is working. I’m getting every requested e-mail (incl. droplet creation info and reset root password). I recommend you to try again, and please check your Spam folder if it is missing in your inbox. If this doesn’t help, contact support and they will be happy to assist you.

I recommend you to use SSH (also called public) keys. Problem is after droplet is created you have to login and config it to use SSH. This tutorial covers it. If you create new droplet, on droplet creation page you will have option to chose SSH key, so you can from creation login with that key, and you don’t wait for root password to be mailed. Before you can use SSH key on droplet creation, you should add it under your DO settings. Go to Security settings-SSH keys, click on Add SSH key and copy content to SSH key box. You can give any name there. After that, SSH key will be shown on Droplet creation page.

Also there was some DO Control Panel and API problems which could be reason your emails are missing. It is resolved now as said on Status page. Anyways, as I said, if it still not working, support will be happy to assist you. :)

I’m running into the same problem. I wonder if it is due to custom dns forwarding from my registrar to DigitalOcean.

My email doesn’t appear to work at all, I don’t even receive emails from myself anymore. I’m no domain expert but assistance would be incredible.

I can’t log into my new droplet because I’ve been sent the password in an email that i have not received.

how do i use a public key instead?

Use public keys instead of passwords and e-mail to fix the email issue.