NS Records Update

Posted April 1, 2021 409 views

Digital Ocean is pretty new to me.

Our domain is hosted on Digital Ocean and the domain is parked elsewhere.

We are struggling with updating our NS Records

Can you help? The domain is not working

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2 answers

Hi there,

You have two options:

  • You could go to your domain provider (which in your case is Namecheap as far as I can see) and change your Nameservers there and set them to the DigitalOcean ones. That way you will be able to manage your DNS records directly via your DigitalOcean control panel. Before doing that, you need to make sure that you have added your domain name to your DigitalOcean account. You can find the DigitalOcean nameservers here:

  • If you prefer to keep your Nameservers set to and, you would need to go to your DNS zone at and add your DNS records there

Let me know if you have any questions.


  • Thanks a lot Bobby!

    I updated the NS Records

    However it still shows 403



    • Hi there,

      Your DNS setup now looks correct, what I could suggest is now checking your Apache error logs for more information on why you are seeing the 403 Forbidden message.

      You could do that by first visiting the site to trigger the error and then via SSH run the following command to get the last 100 lines from the error log:

      sudo tail -100 /usr/local/apache/logs/error_log 

      Feel free to share the errors here.


I can still see 403 on your website.Is that problem solved?If not,here are my suggestions.

Many get NS records and Name Server into one definition.However in this case,they are not.If you want to manage your domain name DNS on,you should go to that site.

If you want to make any changes in DigitalOcean DNS deployed,you have to change the nameservers of to, and don’t do that in DigitalOcean panel.Login to Namecheap and see this article After your change,it may take less than 48 hours to take effect.Then,add custom DNS records like A,CNAME or MX in DigitalOcean DNS.

Though NS records are significant,the Name Server you can see in your domain name’s WHOIS are decisive.

Furthermore,it may has something to do with your webhosting,you can consult its support team.

Kind regards,