By ferdousseo
Hi
Our server is down from last 48 hours, we contact through support center but respond is too much slow in the meantime we are facing problems with our work .
Can you guys suggest us how to contact faster with Digital Ocean ?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hi @ferdousseo
DigitalOcean is an unmanaged service, which means they are only responsible for hardware, power, internet lines and other physical things.
Each droplet is under your responsibility, so if the problem is software related, DigitalOcean cannot help you.
What is the problem with your droplet?
If you’ll let us know what appears to be the issue, we might be able to help you to get back up and running.
…
In terms of DigitalOcean support, much like other unmanaged providers (Linode, Vultr, etc)…
If the issue is physical – CPU, RAM, Disk, Network – DigitalOcean will provide support as the issue is on their end.
If the issue is software – Firewall, MySQL, PHP, NGINX, Apache, WordPress, etc – you’re responsible for that as the end-user. They may provide best-effort support, but there’s no guarantee.
Ultimately, with an unmanaged service, you need to know how to properly administer a server, or be willing to learn by reading the guides here at DigitalOcean or by searching Google. The community is here to help and both myself and @hansen check in pretty much every day to see what we can do, though much like DigitalOcean, we don’t have access to your Droplet, so we have to rely on what you give us :-).
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.