Question

Our Website suddenly encounter ERR_CONNECTION_TIMED_OUT

One day our website https://csat.dunbraegroup.com/ suddenly become unreachable and it says ERR_CONNECTION_TIMED_OUT

We use Plesk panel on it and even Plesk IP have the same problem, we have 11 days ago Snapshots so we tried to revert it to that version but still the same issue. I check the DNS records and its all pointing on the correct IP address.


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KFSys
Site Moderator
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August 24, 2022

Hello,

Usually, when you see such an error, it’s either a DNS issue or your Apache/Nginx/Plesk service is not working on your Droplet and you need to restart/start it.