Question

Outstanding balance?

  • Posted on May 11, 2014
  • seanlhAsked by seanlh

“There is currently an oustanding balance on your account, please visit the billing page to update your billing profile.”

I get that message even though it says I have $57.55 of credit. Adding a credit card doesn’t work. $0.00 monthly usage. I used the coupon code ng-conf months ago and never actually used any of it.

Can someone point me in the right direction?


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Hello there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!

You should open a ticket or email support@digitalocean.com. They’ll be able to answer you better than those on the community site.