Outstanding balance?

  • Posted on May 11, 2014
  • seanlhAsked by seanlh

“There is currently an oustanding balance on your account, please visit the billing page to update your billing profile.”

I get that message even though it says I have $57.55 of credit. Adding a credit card doesn’t work. $0.00 monthly usage. I used the coupon code ng-conf months ago and never actually used any of it.

Can someone point me in the right direction?

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Hello there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!

You should open a ticket or email They’ll be able to answer you better than those on the community site.