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Please unlock my account ASAP or give me my money back, thanks.
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Replying to that support ticket with the information that DO has asked for would be the proper way to resolve this.
This is community support, not technical support.
And when things like this happen, where should one go? Can we even call them and ask what happened? This is desperation.
Support can be contacted at firstname.lastname@example.org or via a support ticket in the control panel. That is where one should go.