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Scalable compute services.
Simple object storage.
Run managed Kubernetes clusters.
Easily distribute traffic.
Attach scalable volumes.
Deploy pre-built applications.
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by Justin Ellingwood
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Replying to that support ticket with the information that DO has asked for would be the proper way to resolve this.
This is community support, not technical support.
And when things like this happen, where should one go? Can we even call them and ask what happened? This is desperation.
Support can be contacted at email@example.com or via a support ticket in the control panel. That is where one should go.