Pathetic customer service

November 23, 2017 850 views
DigitalOcean

My account is locked since November 05, 2017 reason being locked by the Trust & Safety team which i understand as my name is not the same as the credit card i linked, which might have caused the issue. After uploading the necessary documents and talking to the slowest customer service yesterday i got a ticket reply saying my account is now open.

I logged in it still redirects me to accountlocked , i was under impression okay it might take a few hours to reflect so its been more than 20 hours it still redirects me to adminlocked page

After wasting 20 days on this for a silly issue which should have been resolved in a few days it is still not resolved , i really doubt of continuing with DO anymore.

Pathetic customer support !!!

[Ticket #738445]

1 Answer

Hi there @jitendrasrajput7,

Sorry for the delayed reply, I hope we can still help you out here.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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