payed two times but you said ''Failed to process Credit Card. We've attempted to charge the card you have on file but were unable to do so''

Posted August 1, 2019 530 views

we payed two time but you said thet we hadn’t payed yet.
Please give our money back or use it for next month.

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1 answer

Hi there @spulsoni,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!
- Matt.