Question

Paypal payment and credit balance

Hello,

On February 1st my bill was $55.50 for the month of january. ie: February 1, 2015 Invoice for January 2015 $55.50

My CC expired so I paid a bill of $100.00 via paypal on Feb 07,2015 (as the options are multiplies of 5 only) ie: February 7, 2015 PayPal -$100.00

Now, this month the bill is $65 for the month of February i.e: March 1, 2015 Invoice for February 2015 $65.00

But, where is my credit of $44.5 USD then? As I paid more than my bill on February, shouldn’t there be a credit that would get adjusted against the next bill?

Please help!

Cheers! Noor Khan

Show comments

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hello there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!

Help me cancel my account what all

I would assume the invoices stay the same but your card got charged less. Open a ticket with support if it didn’t.