permission denied after creating droplet using ssh keys

October 15, 2015 51.8k views
Security PostgreSQL Nginx Ruby on Rails Ubuntu
bjorgvin
By:
bjorgvin

I created a new droplet using "Ruby on Rails on 14.04" and added SSH keys in stead of using root password. When I tried connecting through ssh I got these results :(

$ ssh xxx.xxx.xx.xxx
pc@xxx.xxx.xx.xxx's password: *************
Permission denied, please try again.
pc@xxx.xxx.xx.xxx's password:

Then I tried:

$ ssh root@xxx.xxx.xx.xxx
root@xxx.xxx.xx.xxx's password: 
Permission denied, please try again.
root@xxx.xxx.xx.xxx's password:

Then I tried:

$ ssh -i /path/to/.ssh/id_rsa_private_key root@xxx.xxx.xx.xxx
root@xxx.xxx.xx.xxx's password: 
Permission denied, please try again.
root@xxx.xxx.xx.xxx's password:

I'm not sure what to do at this point ... can you help me?

7 comments
  • henryrendler October 16, 2015

    Hmm, I feel like this happened to me a while back too. If your client machine is running Linux you may want to double check the permission settings for the key. You may want to check out this tutorial if you are having key permission problems, but it doesn't look like you are having those issues.
    [http://www.howtogeek.com/168119/fixing-warning-unprotected-private-key-file-on-linux/](http://)

    I made the silly mistake once of not using the right key, and that obviously didn't work. You may want to double check it. Finally, as a worst case scenario I believe that you can go to the Digital Ocean Control Panel for your Droplet and under "Access" I believe that you can click reset root password and it should restore it.

    Hope This Helps!
    Have a Great Day!

  • bjorgvin October 24, 2015

    Hi, again...

    Just started all over with a new droplet and new ssh key making sure I had the permissions correct like stated in http://www.howtogeek.com/168119/fixing-warning-unprotected-private-key-file-on-linux/

    I still have the same problem; what user should I be connecting as when doing ssh? should I be doing 

    $ ssh root@xxx.xxx.xx.xxx

    or just

    $ ssh xxx.xxx.xx.xxx

    And since I have password protected my private key I guess that is the password being asked for, right? In my public key file id_rsa.pub I have my public key and all the way in the end there is a, mmmmm user?, something like mypc@mypc .. what role does that play in all of this?

    thank you for all the help.

  • clivestrydom December 9, 2015

    This was driving me nuts! NUTS! But this should help you...

    BEFORE you try to SSH into server type:

    1. eval `ssh-agent -s`
    2. ssh-add ~/.ssh/id_rsa where id_rsa is the file with your ssh key (this is the default version so chances are yours is the same. If not, change it.
    3. ssh root@xxx.xxx.xxx and hopefully no password required Needed them to log on. (From Tutorial https://www.digitalocean.com/community/tutorials/how-to-connect-to-your-droplet-with-ssh)
  • rbeard February 15, 2016

    I am having a similar problem I tried following the instructions above with no luck. I killed the first droplet and started everything from scratch, followed all the instructions in the Tutorial and still no luck. ssh is just not working. Any suggestions?

  • pris54 October 21, 2017

    Thank you @clivestrydom - This did the trick for me.

  • chriswedgwood December 15, 2017

    thank you clive :)

  • sagres April 13, 2018

    thank you @clivestrydom

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7 Answers
clivestrydom December 9, 2015

This was driving me nuts! NUTS! But this should help you...

BEFORE you try to SSH into server type into Command Line:

eval ssh-agent -s
ssh-add ~/.ssh/id_rsa where id_rsa is the file with your ssh key (this is the default version so chances are yours is the same. If not, change it.
ssh root@xxx.xxx.xxx and hopefully no password required Needed them to log on. (From Tutorial https://www.digitalocean.com/community/tutorials/how-to-connect-to-your-droplet-with-ssh)

Reply
kamalahmed November 11, 2016

I faced the same problem when I used only
ssh root@server_ip

then I solved the problem by the using in the following format:

ssh -o "IdentitiesOnly yes" -i ~/.ssh/yourprivate_id root@server-ip

Reply
  • redracerstorytime December 17, 2016

    What is "yourprivate_id" ?

    • kamalahmed December 17, 2016

      here 'yourprivateid' means your private SSH key id. For example, idrsa is called private ssh id when ssh key is generated without any name and id_rsa.pub is the public key that we save in the server or digital ocean admin panel to authenticate our access using our private key, that is generally saved in ~/.ssh/ directory.

      I am not very good at explaining. if you want to learn more about ssh then you can read from the below link, and I also learnt from the below link. :)

      https://serversforhackers.com/video/creating-and-using-ssh-keys

      thanks.

  • johnkennedy March 7, 2017

    This worked for me - thanks. Although I could connect to the server via Filezilla I couldn't connect in the terminal and this solved the problem for me.

    By using the edited command ssh -o "IdentitiesOnly yes" -i ~/.ssh/yourprivate_id root@server-ip in a new terminal window (without using the remote connection option) I was able to then use the remote connection option and ssh into the server via terminal without permission denied as a root user.

lazaronijunior September 16, 2017

Nothing at all on the internet could help me solve this. In the end what worked was to take these steps:

1 - Resetting the root password from the Digital Ocean website

2 - logging-in using the console in the Digital Ocean website (it will prompt you to choose a different pass)

3 - edit /etc/ssh/sshd_config and changing the line PasswordAuthentication no to PasswordAuthentication yes

4 - service ssh reload

5 - Then I could login from my terminal using ssh root@ipaddress and inserting the password

Reply
mtcs April 1, 2016

I've found that using the web console and pressing # on my keyboard actually inputs a 3!

This caused me all sorts of headaches as my password contained a # and I couldn't do much out of the web console because it threw login errors.

PuTTY works a treat if you need hashtags!

Wordpress on 14.04

Reply
axelpale October 10, 2016

DSA keys are not accepted by default anymore on newest Ubuntus. This might be your case. If you have id_dsa keys, you need to replace them by RSA keys. Ubuntu 16.04 uses OpenSSH 7.x, which does not allow these DSA keys due to their security issues. This issue almost drove me crazy, because I had not experienced any issues before when connecting to my droplets with ssh.

See:

Reply
  • shawnae5c07301a July 22, 2017

    Heh, thanks a bunch. If you are familiar with ssh keys and are still having issues (and it works fine on older ubuntu versions) this is the answer.

eiiki0808 February 3, 2017

I had trouble with this for almost 2 hours. And the I stumbled across this:
http://webdesignforidiots.net/2016/02/digital-ocean-public-key-access-denied-on-existing-droplet/

Worked like a charm.

Reply
  • jfaithorn February 8, 2017

    I had a variation of this problem too. What worked for me was first deleting old identities using the command: ssh-add -D followed by adding my new identity. ssh-add ~/.ssh/id_rsa where id_rsa is the new identity name.

    I also hit a minor bump when adding my public ssh key to the 'security' section of the Digital Ocean admin area. I missed a line break when copying the key output from cat . That confused me for a good while. I ended up starting over and using using pbcopy to make sure it copied the key exactly. cat ~/.ssh/id_rsa.pub | pbcopy

chongfury February 8, 2017

An easy way to ensure you can connect with public/private ssh keys when first deploying a droplet is by using an ssh config file. If you're on a Mac, create your config file inside your ~/.ssh directory, then fill in the blanks (CAPS), below:

Host ACONNECTIONNAMEOFYOUR_CHOICE
Hostname YOUR.SERVER.IP.ADDRESS
Port 22
user root
IdentityFile ~/.ssh/PRIVATEKEY

Then in your CLI simply type in:

ssh ACONNECTIONNAMEOFYOUR_CHOICE

and you should connect. Obviously if your private key has a password on it, you'll need to enter that password when prompted.

Hope this helps someone out there!

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