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Hi @61730165937d-4d0c-b111-d3cdf7,
At the moment, I can see your Website is pointing to a DigitalOcean Droplet. If you are using DigitalOcean on your own, you should have root access meaning you have full access to your Droplet and what’s happening to it. Now, if you are using a hosting company that provides Droplets from DigitalOcean, you’ll indeed need to contact them and ask them to give you full permissions.
Otherwise, what you can do is migrate your Data to a Droplet with DigitalOcean. You first need to install MySQL, Apache/Nginx, PHP and any other services your App might need. Once you have those, you’ll need to migrate both your Website data and your MySQL. You can do that using Filezilla for instance:
https://docs.digitalocean.com/products/droplets/how-to/transfer-files/