Please help to recover an access to Control Panel

June 12, 2013 7k views
huffman
By:
huffman
hello! I have recently reinstalled iOS on my iPhone where I had Google Authenticator. After that I have lost all settings of program Google Authenticator and now I can't access to Control Panel. Please help to recover an access to Control Panel. How to disable two-factor auth without security token? Thanks in advance!
Log In to Comment
4 Answers
moisey MOD June 12, 2013
Login as normal into your account and on the TFA auth token request page you will see a link that says "Disable Two-Factor Authentication".

Click that and an SMS token will be sent to the phone number with which you registered your TFA access. Once you enter that token TFA will be disabled on your account and you can login with just your email and password.

You can re-enable it again at any time.

Thanks
Reply
huffman June 12, 2013
Thank you for your advice!
Reply
public65744 September 4, 2013
Hi, i have a similar problem.
A bad update of the Google Authenticator app has deleted all of my security tokens and now i can't access my account. I try to disable the two-factor authentication but i don't receive the SMS on my mobile.
Please, help.
Reply
kamaln7 MOD September 4, 2013
@digsys: Please send an email to support@digitalocean.com
Reply
  • artyonline November 24, 2018

    HI guys, big problem. My daughter deleted the 2FA app on my phone and obviously "stupidly" I dont remember where I put my codes. I contacted support / contact event FB / uploaded ID's and everything but still now answer from support.. neither negative or positive.. silence.. only some automated messages telling that they have closed the tickets.. whats happening? This problem I face on another account of mine that its crucial for my business.. any advice? Thank you. 1 WEEK no human answer.. :((((( feeling trapped. The account that im talking about its on liviupetcu@outlook.com . Can anyone pls help? Thank you so much

Have another answer? Share your knowledge.