Dear DigitalOcean Support,
I am writing to report a significant and sudden issue that has arisen with my website hosted on your service (Website: sportydeal.com). Starting at around 10 AM yesterday, we began receiving a large volume of identical emails from what appear to be fake addresses. Concurrently, our server’s CPU usage spiked from an average of 30% to 100%, where it has remained.
Here are the details of the incident: Start time of the issue: Approximately 10 AM on 28/11/2023. Nature of the problem: Influx of 100 identical emails from suspected fake addresses, simultaneous and sustained spike in CPU usage to 100%. Impact: The server’s performance is severely degraded, potentially affecting our customers’ experience and our business operations.
We suspect this may be due to a DDoS attack or a similar malicious activity targeting our site. We have taken the following steps: Checked our website’s code and configurations for any anomalies and checked the traffic on our web site : no up. Reviewed server logs around the time the issue began. Attempted to identify the source of the traffic/email, but it seems to be distributed.
We urgently need your assistance to: Investigate the source of this traffic and the high CPU usage. Implement measures to mitigate this issue and prevent future occurrences. Provide insights on any additional steps we should take to secure our server. Please find attached a screenshot of our server’s performance graphs showing the CPU usage spike. We appreciate your prompt attention to this critical matter. Best regards,
Yann Le CORRE Founder and CEO SportyDeal
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