Question

Problem setting up a custom domain for my app

Hi everyone,

I’m trying to set up a website, hosted on the DO app platform, using an .it custom domain i purchased. I changed the nameservers on my italian domain registrar and this is the configuration i set up in its control panel. I also added the domain in the digitalocean control panel and in this screenshot you can see the settings i am currently using.

The problem now is that when i try to access www.mydomain.it i get this Cloudflare error message:

Error 1001 DNS resolution error

What happened? You’ve requested a page on a website (www.mydomain.it) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (www.mydomain.it). There are two potential causes of this: Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website’s information to be distributed to our global network. Less likely: something is wrong with this site’s configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider’s DNS fails.

How can i solve this problem? Looking for mydomain.it on whois shows that the DO nameservers are being used but i still can’t use my custom domain.


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Hello,

The steps that you’ve taken indeed look correct as per the documentation here:

https://docs.digitalocean.com/products/app-platform/how-to/manage-domains

However, note it could take up to a few hours for the DNS cache to clear over the Globe before you could see the new DNS records.

Best,

Bobby