Problem with my console access (login does not work)

Posted July 27, 2015 43.8k views
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Hey guys, I am new on digitalOcean, I’ve created a new droplet and I received a login and password on my email. I use it on console access, but it does not work. I reset my password and I entered the password that I’ve receved without pasting (The password is entered) but it still not works.. it says : login incorrect! Help me please..

  • I too have had the same problem, I spent over 45 minutes trying to login and access the console. I reset my password 4 times and still no access. it keep saying incorrect login. Finally when I managed to login, it asks to change password and asks for my current password again, even before I could finish re-entering the current password, it kicks me out! Digital Ocean’s console access is simply very inconvenient and archaic. Digital Ocean claims simplicity and ease of use of their server. Whats the point if one cant even access their console? The console obviously does not have copy and paste for password. And one cannot easily remember the jargon 16 character temp password. I just read this post that I have to use ssh access… I did not know what it was. Only to find that I have to download another program called putty to access the console for the first time…Now why dont they tell people these information right up front? by the console access icon? Why dont they use inputboxes for simply login and access? up to now, I have not been able to login. 3 more attempts at this stupidity and I am going to cancel the account.

  • Same problem here. First I started getting “ssh: connect to host x.x.x.x port 22: Connection refused” then trying to login using their console I am getting “login incorrect”. I also tried to reset password several times and still no luck with logging in.

  • I managed to login after i read the following “Note
    When the console boots up, there is a chance that it will read the state of your SHIFT key for certain characters incorrectly. In particular, your number keys may show their alternate functions. To reset this behavior and ensure that your key strokes are being received correctly, hit the SHIFT and CTRL keys a few times. When your number keys display the correct characters, your keyboard is operating as it should.” here
    But nevertheless it’s kinda awkward and they must fix their console app IMO.

  • Hii all, I am new to digital ocean, last week i created a new droplet, it works fine for 5 days and after that when i do ssh, connection timed out error occurs, when i access through console, i got an error that server disconnected code:1006, shall i know what is the problem?? please reply me asap…

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19 answers

Having the same issue. It’s ridiculous, cancelling my subscription

  • Best thing you can do. I’ve been stuck for 2 days. Missing a deadline because of this. Resetting my pw just helped to have access via the web console. Horrible.

The same thing was happening to me - it kept disconnecting while I was typing the password.
I found a (really stupid) way to solve it:
(& yes, I know point 3 goes against everything we are taught about setting passwords but it was the only way I could make it work. I think the password can be reset again later after being logged in when it can be done slower)

  1. write the password sent by the welcome email on a post-it note & stick it so it can be read without moving eyes from keyboard
  2. practice typing it many times in a text document until it can be typed with no pauses between pressing keys
  3. pre-prepare a new password - make it VERY simple (preferably one you already use that your fingers can type fast without pausing)
  4. Take a big breath & start the console. enter the login name (root), hit enter, then type the password really fast without pausing & hit enter again
  5. without pausing (not even to breath again) type the new password, hit enter then type it again & hit enter all without any pauses

this worked for me - I know it sounds stupid but by going really fast & not even pausing long enough to move my eyes to the screen I got it to reset the password & login.
Then I logged in again in the normal leisurely way & had a look around the directory structure slowly without being kicked out.

hope this helps someone else!

when prompted for


enter the password you received on mail. After that, you will be asked to enter your new password

You need to use ssh first to set up the new password after you’ve logged in through ssh.
Then once that’s done, you can then use console access if wanted though ssh is more safe.

Ok finally I manage to access!! Thank you very much =)

Only providing the instruction doesn’t mean that the problem is resolved. We are facing this problem. Why your team didn’t look into it. I have done it for 2 hours and still, I am facing the issue to login in the console.

The console is taking the login name as root but not getting typed the password.

Why you don’t make videos or put screenshots to resolved such things.

But before that reply me here. How can I resolve this?

Absolutely unacceptable that they lie to their customers about functionality in order to steal money. It’s impossible to access the console.

Really ! if the system says “login incorrect” its becouse you really wrote wrong password. I’ve the same problem. I try 5 times. When the login system accepted my password i had the fallow line :


This means that you should “re-type” the very large password sended to your email.

After that you can type new password !

That´s it !

Still, it doesn’t work after changing it with a new password!!!

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