Problems with activating account. "You already have an outstanding verification ticket"

I originally had an account under a credit card that was not under my name. (It was a family members), but the account was labeled suspicious, and despite the fact that I responded with the information they asked for, the account was never properly activated to allow droplet creation. I created a new account with a credit card under my own name this time to avoid that whole debacle, and now I am receiving the same error “You already have an outstanding verification ticket”, and a lack of a response. I’ve heard great things about this web hosting service and would love to try it out, but if I am not going to be able to get an account up soon then I am going to have to use an alternative service. I really hope this can be cleared on my account, thank you.