Problems with domain in App platform

I recently bought a domain in namecheap and i wanted to connect it to a platform digital ocean, i chose the option to put the 3 nameservers in my domain, and once they figured in whois, and i pushed the bottom to connect, i got 2 errors:

  1. When i try to acces to the app throud the domain i have error 403 cloudflare
  2. They cant validate the ownership

Can you help me please?

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Site Moderator
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August 15, 2023

Hey @83d4aeec1aee44a285fe4283b374a1,

Are you using DigitalOcean’s Nameservers? If, yes can you confirm your DNS as well, have you pointed it to cloudflare or do you wish it to be directly to the App Platform?

Additionally, check this article here:

It can help meanwhile you answer the questions I have for you above.

Site Moderator
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August 14, 2023

Hello @83d4aeec1aee44a285fe4283b374a1

You can make sure the nameservers at Namecheap are pointed correctly to DigitalOcean’s nameservers. Also, confirm that the DNS records are correctly set up in your DigitalOcean account.

You can refer to the following documentation for how to correctly configure your DNS:

How To Point to DigitalOcean Nameservers From Common Domain Registrars

Please remember these changes can take up to 48 hours to propagate.

Hope that this helps!

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