Question

Promo Code is not a Promo Code at all

After reactivate my account, I added the promo code $50 dollar, my credit was not $50 dollar but $19 dollar, no idea why. My profile was on hold for verfied, so I wait. Later I get a message that they had problems with my credit card. Checking my credit card, Digital Ocean was trying to write $19 dollar from my credit card. Uhm what is this ? and a promo means a promo after all the promo code is not a promo code at all but simply the fact that Digital Ocean is trying to get money from your credit card for no reason, I didn’t even create a droplet.


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Hello all,

This is just a quick update on an old topic in case someone stumbles upon it:

Usually, in order to get your Free Trial credit you need to add a valid payment method, that’s all. It should appear in your Control Panel in the Billing Section. If you’ve added a valid payment method (Paypal, a payment card, etc.) you should get the credit. Having said that, if you’ve not added the Payment method the best possible way forward would be to contact DigitalOcean’s Support.

They should be able to help you out with your account issue. You should be able to reach them here:

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

Hello <br> <br>We’ve opened up a ticket with you on the support channel. <br> <br>If you get a chance please respond to us. <br> <br>We would like to help resolve any issues you may have <br> <br>Thanks <br>

Be careful with Digital Ocean, Digital Ocean is just New but I don’t trust them at all, taking money from your credit card after add a promo code is just a shame.