Question regarding verification and account locks
I’ve been doing some research on the whole “my account is locked” horror stories and Ive heard more bad than good from a lot of people not being able to get their accounts back.
I’ve been a paying member since January (I believe) and haven’t had any issues yet. What does support ask for in terms of ID? Would I be able to attach photo ID to the support ticket?
While the account is locked, will my droplets still be running? This is EXTREMELY important since I’m running production systems on here and can’t afford downtime (especially because I run my IP phone system on here)
I also heard that support gives another response along the lines of “we were not able to verify you and the hold on your account will be permanent”.
These stories make it very discouraging for potential customers. I just need to know what I’d be facing in the event of this happening. I don’t exactly have a website or a blog, but rather a YouTube channel. Will that be acceptable? I also have Twitter and Facebook for verification’s sake.
If someone who is knowledgeable can reply with any helpful details that’d be great!