Regular login to DO redirects me to enter my credit card

Posted on March 30, 2021

My login to DO always goes to this page asking for either credit card or paypal info, even though my CC is already being charged monthly.

cloud.digitalocean.com/welcome?i=a1947b

I thought this was a virus however it’s the same on any of my 3 laptops. Meanwhile I cannot manage my droplets. Anyone know what’s going on here?

I do see this url being hit in my developer console: https://bam.nr-data.net/events/1/8d3841c509?a=974975996&sa=1&v=1169.7b094c0&t=Unnamed Transaction&rst=4286&ck=1&ref=https://cloud.digitalocean.com/welcome

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Matt Cowley

March 31, 2021

Hey @arcticranger,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

From the outside, it sounds like you’ve possibly created a second account with a different email address if you’re getting the credit card prompt when trying to sign in instead of your control panel with your Droplets.

If you need further help in resolving this, please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)