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Reset Root Password - but haven't receive email

Posted May 8, 2016 3.7k views
Security

Worked with a developer on this project who went missing after a while, without leaving me any root login and password as well as Access Console login and password.

How can I reset them to receive them at my registered email of my Digital Ocean account?

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ninelives1980
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ninelives1980

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2 answers
ryanpq May 9, 2016

If your droplet was created with ssh keys for authentication instead of a password you will not be able to reset the password. I would recommend opening a support ticket. As a last resort, they can reboot your droplet into a recovery mode which will let you reset the root password from the console and regain access. This will cause some downtime while the droplet is in the recovery environment.

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FrancisPBaker May 9, 2016

I would recommend checking your droplet dashboard click your droplet in account then go to access should look something like this,
https://gyazo.com/0ff26bf1c7a2409a3943aa962423a555

If you did that and it still doesn’t work I would recommend doing what @ryanpq recommended!

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