I have just install a rocketchat app form marketplace on digitalocean. After reboot the droplet I get this site cant be reached error.
I check the service;
service rocketchat status ● rocketchat.service - The Rocket.Chat server Loaded: loaded (/lib/systemd/system/rocketchat.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2021-02-23 00:13:26 UTC; 3min 21s ago Main PID: 1362 (node) Tasks: 10 (limit: 1151) CGroup: /system.slice/rocketchat.service └─1362 /usr/bin/node /opt/Rocket.Chat/main.js
And also it says degraded ??;
rocketchat-ubuntu-s-1vcpu-1gb-sfo3-01 State: degraded Jobs: 0 queued Failed: 1 units Since: Tue 2021-02-23 00:07:36 UTC; 17min ago CGroup: / ├─user.slice │ └─user-0.slice │ ├─session-1.scope │ │ ├─1117 sshd: root@pts/0 │ │ ├─1249 -bash │ │ ├─2409 systemctl status │ │ └─2410 systemctl status │ └─user@0.service │ └─init.scope │ ├─1127 /lib/systemd/systemd --user │ └─1128 (sd-pam) ├─init.scope │ └─1 /sbin/init └─system.slice ├─systemd-networkd.service │ └─676 /lib/systemd/systemd-networkd ├─systemd-udevd.service │ └─759 /lib/systemd/systemd-udevd ├─cron.service │ └─861 /usr/sbin/cron -f ├─system-serial\x2dgetty.slice │ └─serial-getty@ttyS0.service │ └─877 /sbin/agetty -o -p – \u --keep-baud 115200,38400,9600 ttyS0 vt220 ├─nginx.service │ ├─1627 nginx: master process /usr/sbin/nginx -g daemon on; master_process on; │ └─1630 nginx: worker process ├─polkit.service │ └─875 /usr/lib/policykit-1/polkitd --no-debug ├─networkd-dispatcher.service │ └─859 /usr/bin/python3 /usr/bin/networkd-dispatcher --run-startup-triggers ├─accounts-daemon.service │ └─841 /usr/lib/accountsservice/accounts-daemon ├─systemd-journald.service
Any idea would be appreciated, thanks…
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Hi @mehmetaliozer,
Have you tried restarting rocketchat? With the following command:
service rocketchat restart
If it fails again, I’ll recommend checking out the Logs of RocketChat. It should provide the exact error behind the degraded state.
Regards, KFSys
This comment has been deleted
Hello, @mehmetaliozer
Can you confirm if node is listening on port 3000? I’ve just spun up a droplet using the marketplace app and even after a reboot everything is working fine.
You can check if node is listening on the port using the netstat command:
- netstat -plunta | grep 3000
The output must be:
netstat -plunta | grep 3000
tcp 0 0 0.0.0.0:3000 0.0.0.0:* LISTEN 1043/node
tcp 0 0 :3000 :62373 ESTABLISHED 1043/node
tcp 0 0 :3000 :62370 ESTABLISHED 1043/node
tcp 0 0 :3000 :62372 ESTABLISHED 1043/node
tcp 0 0 :3000 :62376 ESTABLISHED 1043/node
tcp 0 0 :3000 :62375 ESTABLISHED 1043/node
tcp 0 0 :3000 :62371 ESTABLISHED 1043/node
tcp 0 128 :3000 :62374 ESTABLISHED 1043/node
Also, have you made any custom changes after the initial droplet deployment? I’ve completed the installation and then rebooted the droplet again and still, everything is working as expected.
Regards, Alex
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