Rocketchat unable to pull up webpage after enabling ssl

Hello there,

Can you confirm if node is listening on port 3000? I’ve just spun up a droplet using the marketplace app.

You can check if node is listening on the port using the netstat command:

netstat -plunta | grep 3000

The output must be:

netstat -plunta | grep 3000
tcp        0      0 0.0.0.0:3000            0.0.0.0:*               LISTEN      1043/node
tcp        0      0 :3000    :62373     ESTABLISHED 1043/node
tcp        0      0 :3000    :62370     ESTABLISHED 1043/node
tcp        0      0 :3000    :62372     ESTABLISHED 1043/node
tcp        0      0 :3000    :62376     ESTABLISHED 1043/node
tcp        0      0 :3000    :62375     ESTABLISHED 1043/node
tcp        0      0 :3000    :62371     ESTABLISHED 1043/node
tcp        0    128 :3000    :62374     ESTABLISHED 1043/node

Also, have you made any custom changes after the initial droplet deployment? I’ve completed the installation and then used the same option to enable HTTPS:

rocketchatctl configure --lets-encrypt --root-url=https://chat.yourcompany.com --letsencrypt-email=admin@yourcompany.com

Regards, Alex

Hello,

What errors do you get when you visit the IP address via https?

Also is the Rocketchat instance accessible via your https://chat.website.com domain name directly?

Regards, Bobby