Root Password Not Sending To My E-Mail

Preface: I am not new to configuring my own servers from scratch.

My root password is not being sent to my email, so therefore, I cannot do anything with my server. Honestly, what a disastrous process. I changed my account e-mail address today, and it was a confirmed change, and now shows up under my account. Has anyone had this issue?

I already have SSH keys generated, and can connect via Putty, but then you get the idiotic “Must change root password immediately” message. I don’t have my password since, DO is not sending it to me.



how to get my root password , please help

same problem with me, not sending root password

I was wondering if you tried re-generating the password as I’ve done that on the rare occasion when it didn’t work. Go to the access tab in the left nav menu then generate the click the reset password button there, which will reset it and email it to you. Also, just to confirm, you’ve successfully received other emails from DO?

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Hello there,

If you’re unable to access your droplet you can try to reset the root password and then check your email and access the droplet via the web console.

You can reset your root password for your account. Navigate to the control panel. From the project, the Droplet is in, or from the main navigation’s Droplets page, locate the Droplet. Click the Droplet’s name to open its detail page, then select Access in the left navigation.

Click Reset Root Password to reset the Droplet’s password. You will receive an email containing the Droplet’s temporary password.

Note: Some operating systems use internally-managed passwords, which means you cannot reset the root password from the control panel. In these cases, you’ll see the following message in the Reset root password section:

Once you have received your new password you can either ssh to the droplet using your ssh client or access the droplet using the DigitalOcean console:

Log In with the Console

From the DigitalOcean Control Panel, first click the name of the Droplet you want to access, then select Access from the left navigation. Click the Launch Console button to open a web-based console session.

When the console opens, click the console screen and press ENTER to ensure that the login prompt has focused. At the login prompt, enter the user you want to log in as. This is typically the root user or a user-configured with sudo privileges.

When prompted, enter the password associated with the account. For security purposes, your password will not be displayed on the screen as you type or paste it into the command line.

Once you’ve entered the password, press ENTER. If this is the first time you’ve logged in after resetting the root password through the control panel, you are prompted to enter the password again, then asked to choose a new password.

Once you’ve successfully entered your credentials you should be logged in to your Droplet.

Hope that helps!

I faced the exactly same issue in the past…and there was no way to get digital ocean email to my gmail account. Believe me or not, the only way to get my access back was to open a ticket to change my email account. So that worked…but my previous email account was receiveing emails OK. I am facing same issue again. After creating a new droplet 3 times…3rd email has not arrived…it seems like an outgoing blacklist in digital ocean administrator service…really frustrating.


If you’re not receiving an e-mail with the root password, your best bet would be to get in touch with support by opening a ticket through the DO control panel.

The only time you shouldn’t receive a password via e-mail is if you deployed the Droplet with an SSH key (or multiple) at deployment time.