Root Password Reset

July 1, 2013 34.3k views
jared
By:
jared
How does the root password reset button work? I understand that it wil reset the root password and email me the new one but, how does it do this on a more technical level? For me, I am just worried about the security of this feature. Understanding the feature more would help me not worry as much. Note: I have enabled 2-factor auth on my DO account and on my email account. Just being overly cautious...
4 comments
  • ChrisBoy October 8, 2014

    Great question! On the password reset page it says "This will shut down your droplet and a new root password will be set and emailed to you."

    Question is whether or not I will be able to access the droplet again once the new password is reset and sent via email... will I?

  • kamaln7 MOD October 8, 2014

    Yes, you will be able to access your droplet after the root password is reset -- it'll be automatically powered on.

  • ihosvany20 February 16, 2018

    I have been dealing with this issues for the past 3 days. The customer portal is not working. I have tried to reset the password via console multiple times and is not taking the password when it prompts me to enter. Even though I enter it twice. The system never logs in into the root user.
    I'm tired of opening ticket with customer support and they do not reply. It has been a nightmare.
    If anyone can help me I'll appreciate.

  • moogwi June 20, 2018

    @kamaln7 it was not powered on after password reset. My website is no longer accessible. What are your thoughts?

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7 Answers
pablo July 1, 2013
Not to side-step the question, but if you're concerned about the security surrounding e-mailed passwords, you should check out this article: How to Use SSH Keys with DigitalOcean Droplets
How To Use SSH Keys with DigitalOcean Droplets
by Etel Sverdlov
This guide is for Mac OS X and Linux users. Learn how to use SSH Keys with DigitalOcean Droplets.
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jared July 2, 2013
Yeah, I've been looking at implementing the SSH Keys in DO. There is just something 'sketchy' about having a button that goes in a reset the password to the most powerful account on my VPS. If anyone has more information on the technical process behind this button it would be most appreciated. Thanks!
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jeff July 3, 2013
All this process does is set the entry in the /etc/shadow file.
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markbarry November 30, 2017

Thanks DO I will now have to recreate my server as I am running my local pc on a windows machine. After reset PW I cannot login using my preconfigured pre shared keys using putty. Impossible to copy paste using your console environment

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subhashsham January 7, 2018

Got an email with a long password, entered it in console user as : root and password as : the long long password sent my digital ocean. Asks to change the password, changed it. But it is very annoying that new password never worked. Tried at least 5-6 times but every time it rather reloads the route not the root. Please help..

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ihosvany20 February 16, 2018

I have been dealing with this issues for the past 3 days. The customer portal is not working. I have tried to reset the password via console multiple times and is not taking the password when it prompts me to enter. Even though I enter it twice. The system never logs in into the root user.
I'm tired of opening ticket with customer support and they do not reply. It has been a nightmare.
If anyone can help me I'll appreciate.

Reply
IMFILMEFAUT August 28, 2018

bonsoir, j'ai changé mon mot de passe root..
le problème est que ma machine ne fonctionne plus derriere je n'arrive plus à me connecter à mon espace
J'ai besoin d'aide!!

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