Question

Root Password Reset

Posted July 1, 2013 38.4k views
How does the root password reset button work? I understand that it wil reset the root password and email me the new one but, how does it do this on a more technical level? For me, I am just worried about the security of this feature. Understanding the feature more would help me not worry as much. Note: I have enabled 2-factor auth on my DO account and on my email account. Just being overly cautious...
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jared
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jared
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4 comments
  • ChrisBoy October 8, 2014
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    Great question! On the password reset page it says “This will shut down your droplet and a new root password will be set and emailed to you.”

    Question is whether or not I will be able to access the droplet again once the new password is reset and sent via email… will I?

  • kamaln7 October 8, 2014
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    Yes, you will be able to access your droplet after the root password is reset – it’ll be automatically powered on.

  • ihosvany20 February 16, 2018
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    I have been dealing with this issues for the past 3 days. The customer portal is not working. I have tried to reset the password via console multiple times and is not taking the password when it prompts me to enter. Even though I enter it twice. The system never logs in into the root user.
    I’m tired of opening ticket with customer support and they do not reply. It has been a nightmare.
    If anyone can help me I’ll appreciate.

  • moogwi June 20, 2018
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    @kamaln7 it was not powered on after password reset. My website is no longer accessible. What are your thoughts?

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7 answers
pablo July 1, 2013
Not to side-step the question, but if you're concerned about the security surrounding e-mailed passwords, you should check out this article: How to Use SSH Keys with DigitalOcean Droplets
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jared July 2, 2013
Yeah, I've been looking at implementing the SSH Keys in DO. There is just something 'sketchy' about having a button that goes in a reset the password to the most powerful account on my VPS. If anyone has more information on the technical process behind this button it would be most appreciated. Thanks!
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jeff July 3, 2013
All this process does is set the entry in the /etc/shadow file.
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markbarry November 30, 2017

Thanks DO I will now have to recreate my server as I am running my local pc on a windows machine. After reset PW I cannot login using my preconfigured pre shared keys using putty. Impossible to copy paste using your console environment

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subhashsham January 7, 2018

Got an email with a long password, entered it in console user as : root and password as : the long long password sent my digital ocean. Asks to change the password, changed it. But it is very annoying that new password never worked. Tried at least 5-6 times but every time it rather reloads the route not the root. Please help..

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ihosvany20 February 16, 2018

I have been dealing with this issues for the past 3 days. The customer portal is not working. I have tried to reset the password via console multiple times and is not taking the password when it prompts me to enter. Even though I enter it twice. The system never logs in into the root user.
I’m tired of opening ticket with customer support and they do not reply. It has been a nightmare.
If anyone can help me I’ll appreciate.

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IMFILMEFAUT August 28, 2018

bonsoir, j'ai changé mon mot de passe root..
le problème est que ma machine ne fonctionne plus derriere je n'arrive plus à me connecter à mon espace
J'ai besoin d'aide!!

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