Question

Root password reset email not working

  • Posted March 26, 2014

I’m having issues with logging in via SSH with Putty. I have tried resetting the root password, and a new password has been sent to my email address. However, when I try to login with “root” and the password, it says it is incorrect.

Is there anything I am doing wrong here? I’m currently using Ubuntu instead of Windows with Putty, so maybe pasting in the password doesn’t work or something?

Subscribe
Share

Found it. You have to retype the generated password again before entering your new root password.

Ok. So this worked for me. logged in with my sudo user (created when doing lamp walkthrough) then used command

su - root

entered new password sent to email entered again set new password. Currently in root and having no issues!


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Same issue today. It looks like it’s been happening for a few years based on this thread, anyone found a solid answer? :/

Have you disabled root/password login? Try logging in through the Remote Console, does that work?

Found it. You have to retype the generated password again before entering your new root password.

hello, I rebuild my droplet after that reset password, but did not get any email from Digitalocean. I tried it several times. also Digitalocean’s mail sender is not in blacklist.

Hello,

I had the same issue.

Try to manually enter the password you receive on email as copying a password doesn’t work on digital console.

hope it helps.

Thanks

Same problem - root was working a few months ago now it’s not. I tried reset via email twice, neither password worked. Also tried rebooting. Can’t get in.

Same problem this morning. I have a feeling it’s because I disabled password based logins in my provision script… On the plus side I build it with a provision script so it’s dad trivial to spin the whole stack back up.

Same problem here. I opened a support ticket but the response time is horrible. Seems to be an issue that is a known problem and no one on Digital Ocean is responding in this thread. Will definitely be looking into another service after this problem.

Ok. So this worked for me. logged in with my sudo user (created when doing lamp walkthrough) then used command

su - root

entered new password sent to email entered again set new password. Currently in root and having no issues!

+1, anyone have thoughts on this?