Safely reselling DO in a world full of spam
I’m a WordPress developer and have decided to offer managed WordPress hosting to my customers. I wanted to do this using DO droplets so when checking to see if reselling was OK with you guys I saw the following post:
Especially pertinent to me was this paragraph from moisey’s answer:
“There is no specific number of DMCA or abuse complaints or a daily rate it is on a case by case basis and we are also trying to establish and understand the overall legitimacy of the customer. Is is that they are reselling and just have a few bad apples or something more systematic.”
Until I read this, I hadn’t actually considered this aspect of what I was planning. It is a bit disconcerting to imagine building up even a tiny hosting business that consisted of a few dozen droplets, each with multiple customers, and have one bad apple get every droplet, and every customer’s WordPress, shutdown…and that’s why I’m writing this :)
While I hope for minimal problems in this area, the briefest of investigations at webhostingtalk.com revealed that spammers routinely test every hosting service they can find and I shouldn’t expect to be an exception to this rule. I have a couple of questions in regards to lessening the chances of spammers trying my service:
Is it OK to tell my customers I am hosting their WordPress sites on DigitalOcean? What about saying something along the lines of “we have partnered with DigitalOcean to provide this hosting”? Mainly, my thinking is that a spammer may not know if I will tolerate spam but there’s a very good chance they will know that DO won’t.
While I fully intend to decisively deal with any complaint of any nature both immediately and to DO’s complete satisfaction, that’s taking action only “after the fact”. Is there anything, ANYTHING, I can or should do in advance to establish legitimacy in DO’s eyes and lessen the chance of a “bad apple” (or even a few bad apples) causing all my customers a problem?