This account is now locked, I guess because I provided the same billing information as I did in my personal account. However, we are a student organization, and this account is meant to be used for migrating our official website. As a student organization we currently can’t operate that formally and have a separate credit card for organization, that’s why I filled out the same billing information. I chose Digital Ocean because our previous server sucked and I feel digital ocean is the best out there. Please solve the situation.
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Dear John,
This is not the place to post this.
As a precaution DO flags things like this to avoid “fraud”.
Login to your account and post a support ticket and wait.
K… Thanks!
There has been a ticket and I’ve provided all the necessary information, but received no response by now. How long am I supposed to wait? We need to install a ERP software for our organization ASAP. Now that I’ve been locked, I see in terms of service that “Subscribers are restricted from registering multiple Accounts with the same billing details without first notifying DigitalOcean of that intent.” But I didn’t even know this before I registered and provided the billing info(your link to terms of service was written in a very light color, hardly visible), not to mention “notify DigitalOcean of that intent”. Please consider improving your registration process so that users don’t feel they’re being locked out of nowhere.
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