Question

Server Access Denied even after resetting root password

Posted December 22, 2015 2.6k views
CentOSMiscellaneousDigitalOceanLogging

Hi,
I had to reset the root password for my server. After getting the email about the new password, I tried to connect to the server using Putty. I know it is supposed to ask you to set a new password after putting in the emailed password but I’m not getting there at all. It just says “Access Denied”.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
1 answer

Hey there,

Under this scenario it is best to open a support ticket. There are a few scenarios that can cause this experience. There is also a recovery environment that we can place Droplets in to allow you to set the root password without the temporary password emails.

Happy coding,

Jon Schwenn
Platform Support Specialist
DigitalOcean

Submit an Answer