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Hello, @grzc2
I hope this was sorted. You can always perform a traceroute and check for a packet loss. You will also test if you’re able to connect and if not how far you can go, as the connection might stop at firewall or switch.
For Windows 8.x and newer:
Use the search window, type command prompt and click on the Command Prompt result.
Type
tracert yourdomain.com
and press Enter.
This will provide traceroute results from your computer to yourdomain.com. You can also use tracert with an IP, i.e. tracert 1.2.3.4
For more information on how to copy and paste the traceroute results, please check this article.
Mac OS You need to open up Terminal, located under Applications -> Utilities -> Terminal and type:
traceroute yourdomain.com
and press Enter.
Alternatively, you can go to the Applications folder -> Utilities -> Network Utility -> Traceroute and specify your domain or IP address.
You can also use traceroute with an IP, i.e. traceroute 1.2.3.4
Linux Open a Terminal window and type:
traceroute -I yourdomain.com
Keep in mind tat a lot of ISPs will block ICMP requests which is what traceroute uses to do it’s job, so a packet loss does not necessary means that there is an issue on the network hop.
I hope this will help you.