Server won't boot

I was logging in to make a backup and had to reset root password. When I did the server would not accept it. I clicked the console access and it is stuck in recovery mode with No kernel. I opened a ticket and it has been over 8 hours we are down with no response. I tried to build an old droplet from snapshots and none of them will boot either. I can get into the cli and access my droplet in the mnt folder. Can’t use mysql or mysqldump to rebuild the site on a fresh droplet or another provider. Any advice or ways I can retrieve the data or debug info would be appreciated.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.