SFTP access, why does it not just work?

I’ve set up all keys etc yet all I get is the following error is FileZilla:

Command: keyfile “D:\path\to\ssh_keys\private_email_passphrase.ppk” Command: open “root@” 22 Error: Disconnected: No supported authentication methods available (server sent: publickey) Error: Could not connect to server

Anyone have an in detail solution of how to connect? Apart from the DO one which I followed to the letter but doesn’t seem to work.

Many thanks

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Accepted Answer

Because the key used is not an authorized key for the root user.

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