Question

SG droplets unable to access

Posted November 4, 2018 369 views
Ubuntu Deployment

I’m unable to keep a proper connection to my droplet in SG. I’m unable to load status.digitalocean.com

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1 answer

Hello, @codedbykush

It will be the best to perform a traceroute test to your droplet/server and see if you’re able to reach your server or see where the connection is being dropped.

See the instructions bellow for Mac, Windows and Linux:

Note that in our examples you will need to replace yourdomain.com with your actual domain name.

Windows
For Windows 7 and older:

Open Start menu -> Click Run -> Type cmd and press Enter.

In the command prompt type tracert yourdomain.com and press Enter.

For Windows 8.x and newer:

Use the search window, type command prompt and click on the Command Prompt result.

Type

tracert yourdomain.com

and press Enter.

This will provide traceroute results from your computer to yourdomain.com. You can also use tracert with an IP, i.e. tracert 1.2.3.4

For more information on how to copy and paste the traceroute results, please check this article.

Mac OS
You need to open up Terminal, located under Applications -> Utilities -> Terminal and type:

traceroute yourdomain.com

and press Enter.

Alternatively, you can go to the Applications folder -> Utilities -> Network Utility -> Traceroute and specify your domain or IP address.

You can also use traceroute with an IP, i.e. traceroute 1.2.3.4

Linux
Open a Terminal window and type:

traceroute -I yourdomain.com

The -I option is necessary so that the traceroute uses ICMP. You can also use traceroute with an IP, i.e.

traceroute -I 1.2.3.4

You can also contact our support team and provide them with the result of the traceroute command and they will check this for you.

It will be good to test the connectivity from multiple locations using different broadband connection (if possible) in order to check if the issue is related with your ISP.

Hope this helps!

Regards,
Alex

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