Site can't be reached

Posted November 19, 2018 5.6k views

Hi guys, need some help.

Out of nowhere, my website ( stopped working. I’ve checked my DNS configs and even tried other browsers in despair.
I can ping the domain, tried to access over the IP ( but no luck, It says always “Site can’t be reached”.

Went to see the Apache 2.4 log and I have this error:

AH00169: caught SIGTERM, shutting down
AH00163: Apache/2.4.29 (Ubuntu) configured – resuming normal operations

Is it because of this? I’ve search on Google, here in the forums, but I can’t put it back online.
Can anyone help me?

This was a pre-built droplet from DO with WordPress. (PHP7, Apache 2.4)

Thanks in advance!

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3 answers

Well just found something very weird (too me at least).

Tried to visit the website with my phone and it worked! but it doesn’t work with my home network…

  • Hi there!

    If you open a ticket up with us we can help you determine why you are unable to access your droplet from your location. :)


Hi Will! Thanks for reaching out. The ticket was already open [Ticket #2528437] :)

Also having the same issue. Can’t visit my site on my dev machine. Everywhere else works.