Site not working with www

May 5, 2013 55.7k views
yvesgabioud
By:
yvesgabioud
My site is reacheable only without www. I have added a CNAME record: www xxx.xxx.xxx.xxx but it still doesn't work. Any suggestion ?
2 comments
  • info301725 February 15, 2015

    why the hell isn’t DigitalOcan adding the dns essentials records when a domain i added? That includes the www, etc. and the rest

  • callmejacklogan September 1, 2018

    Try adding two cnames DNS, am sure it will work!
    If this doesn’t work, change the CNAME record’s value to “ligneetbienetre.ch.” this will work.

    edited by aha
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15 Answers
markosweb June 5, 2014
I added two cname on DNS an it works!!
Look the screenshot http://i.imgur.com/3AJGBJO.jpg
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suyash515 January 13, 2016

If it is a wordpress installation, you also need to make sure that the siteurl for the wordpress website starts with www, else you will get the same problem.

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kamaln7 MOD May 5, 2013
Do you have a virtualhost listening on the www. domain?
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yvesgabioud May 5, 2013
Yes, here is what I see in httpd.conf:


ServerName ligneetbienetre.ch
ServerAlias www.ligneetbienetre.ch
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kamaln7 MOD May 5, 2013
You can either replace the CNAME record with an A record, or change the CNAME record's value to "ligneetbienetre.ch."
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yvesgabioud May 5, 2013
Thanks for your help, everything is working now.
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annica.burns May 5, 2013
Thank you! I was desperately in need of this answer also.
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d.eliseu May 9, 2013
Or why you not give a try and use the htacces file (if mod_rewirte enable):

RewriteEngine on
RewriteCond %{HTTP_HOST} ^youdomainname.com$
RewriteRule ^(.*)$ "http\:\/\/www\.youdomainname\.com/$1" [R=301,L]

:)
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chris321254 November 20, 2013
Thank you David E.! This worked like a charm!
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freaky_irish March 10, 2014
It is happened to my site too

kancingdoortrim.com is online BUT www.kancingdoortrim.com is not accessible..

here is what is in the /etc/apache2/sites-available/kancingdoortrim.com:

ServerName kancingdoortrim.com
ServerAlias www.kancingdoortrim.com

I have added www in "name" column + kancingdoortrim.com. in the "hostname" via "add CNAME record" inside the DNS menu of digitalocean account but still no differences.

the www still not working
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freaky_irish March 10, 2014
it works after I installed wordpress, could it be due wordpress' .htaccess handle the www redirection up?
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noahdecoco July 11, 2014

markosweb’s answer works. You just have to wait a while before the changes take effect. Thanks!

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OrganizedFellow October 29, 2014

I tried the suggestion below by markosweb (June 5, 2014).
Error: CNAME records cannot share a name with other records

I’ll try the other method with .htaccess file.

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krishnasq July 26, 2016

Thanks it works,

Its allows me add only “www.domain.com. — domain.com.”

I have just added
Name : www.domain.com.
Hostname: domain.com.

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callmejacklogan September 1, 2018
[deleted]
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