Sites down - Error establishing a database connection and can not login to server with PUTTY

Hello everyone,

All my sites are down since the 20th, with either a blank page, or an “Error establishing a database connection” message. I open a support ticket, and thus far got a very technical answer about “not enough memory”, but no help in solving my problem, the sites being down.

So I some reading, and wanted to reboot the droplet, unfortunately, I can not login to the server using putty (or winscp or bitvise). I setup putty using the instruction I found here, but I get a “network error: connection refused”.

Any help would be appreciated. I am suing windows 8.1

Thanks in advance

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Others can correct me if I am wrong, but if you are unable to connect to your droplets via shell access (PuTTY or otherwise), you don’t have any other choice but to use the DO web console to reboot.

I understand that, but I think and intelligent answer from support should have been power off your droplet, no?

Also, I am a noob but I have read everywhere you should not power down using the DO panel… And if for what ever reason I can not connect using putty, what are the options?

I am quickly discovering the DO is a cheap solution that very quickly becomes more expensive than my previous 220 USD a month vps…

Droplets are unmanaged, you need to fix these issues yourself. Use the console or reboot through the DO panel.