Slow issue in NYC1 - cannot log support request!

Posted June 7, 2020
Ubuntu 18.04

I have an issue with one Droplet in NYC1 that takes several minutes to boot. Once booted it is pretty slow.

Another droplet is super quick in NYC1.

I would raise a support ticket but cannot log in to the Support console as it says account not found! I use Google SSO for my DO account.

leeJellyfish

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alexdo • June 8, 2020

Hello, @leeJellyfish

There was a Maintenance in NYC1 that took place on Jun 4, 2020 which was completed. You can find more information about it here: https://status.digitalocean.com/incidents/wyg1yvpy0dm5

And generally speaking you can always check for any ongoing issues or maintenance information on our status page: https://status.digitalocean.com/

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

If you’re still experiencing issues to access your account just let me know.

Hope that helps! Alex.

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