Slow speeds

November 24, 2012 8.2k views
I'm using the trial account at the moment and I'm running some speed tests on a NYC US located droplet. I tried downloading a test file from NYC using wget and it's terribly slow, from 8B/s-14KB/s. Doing an apt-get -u upgrade takes like 25 minutes when it should be way faster than that. Is this a speed limitation for trial accounts? Is this a "you pay what you get" type services?
1 comment
5 Answers
There are limitations on trials to prevent users who haven't authorized themselves from abusing the network and virtual servers.

It was something that we had to implement in response to a high number of fraudulent signups unfortunately.

The trial is really meant to give customers a taste of the control panel and play around with the systems but there are limitations that we have to impose since signup only requires an email.
I have the same problem, although I paid more than a week ago. Anything else I should do ?
If you are having an issue please open a support ticket and we'll trouble shoot it with you directly.
We average about 100Mbps, which is, on average 10-12MB/s, so the KB/s speeds are definitely not normal if you've verified your account. You're most likely not going to get Gigabit speeds (though I'd love to see an option for that), but 100Mbps is pretty good unless you're running a high-traffic site that would saturate that 24/7.
There is a common misconception that having a 1Gbps link means you can download at 1Gbps, this is not the case. Please lookup "bandwidth delay product", this explains what the theoretical maximum download speed can be.

You will see that 1Gbps is only possible if you are very close geographically to where you are downloading from because latency degrades your maximum performance dramatically, so much so that 80ms of latency will make it impossible to download at anywhere close to 1Gbps without resizing the tcp window which would need to be done at every hop through the network, which would be impossible.

But please open a support ticket if you ever run into any issues with performance or download speeds so we can troubleshoot it.
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